Privacy Policy

Hawk Locksmith (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website [hawklocksmith.com], phone and text communications, and the locksmith services we provide.

Information We Collect

We may collect the following information when you contact us, request a quote, or use our services:

Personal information you provide directly, such as your name, phone number, email address, and service or billing address.
Service details you share so we can help you, such as the type of locksmith work needed, vehicle information, or property access details.
Payment information, which is processed through secure third-party payment processors. We do not store full card numbers on our systems.
Automatically collected data when you visit our website, such as your IP address, browser type, device information, pages viewed, and referring website. This may be gathered through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotes.
Schedule, perform, and follow up on locksmith services.
Process payments and maintain business records.
Send appointment reminders, service updates, and, with your consent, promotional messages.
Improve our website, services, and customer experience.
Comply with legal obligations and protect against fraud or misuse.

Text Messaging (SMS)

If you provide your phone number, we may contact you by text message regarding appointments, service confirmations, and follow-ups. Message and data rates may apply. You can opt out at any time by replying STOP to any text message. Replying HELP will provide assistance. We do not sell or share your phone number or SMS consent with third parties for their own marketing purposes.

How We Share Your Information

We do not sell your personal information. We may share it only in these limited situations:

With trusted service providers (such as payment processors, scheduling tools, or analytics providers) who help us operate our business and are required to protect your information.
When required by law, subpoena, or valid government request.
To protect the rights, safety, or property of Hawk Locksmith, our customers, or others.
In connection with a business transfer, such as a merger or sale of assets.

Cookies and Tracking

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site, including through analytics services such as Google Analytics. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only as long as necessary to provide our services, meet legal and accounting requirements, and resolve disputes. When information is no longer needed, we take steps to securely delete or anonymize it.

Your Rights and Choices

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of your information.
Opt out of marketing emails (use the unsubscribe link) or texts (reply STOP).

To make a request, contact us using the details below. We will respond in accordance with applicable law.

Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes take effect means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Hawk Locksmith: Seattle, WA 98178

Phone: (425) 969-1132

Website: https://hawklocksmith.com